Privacy Policy

Last updated: November 13, 2025

1. Introduction

At Sideline Captions, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and software application.

2. Information We Collect

2.1 Contact Form Data

When you contact us through our website contact form, we collect:

  • Your name
  • Your email address
  • Version number (if applicable)
  • Your message

2.2 License Information

When you purchase a license for Sideline Captions, we collect and store:

  • Your email address
  • Your license key
  • Your referral code (if applicable)
  • Payment information (processed through Stripe):
    • Purchase amount
    • Payment method type
    • Transaction ID
    • Receipt URL

Important: We do not store your credit card number, CVV, or other sensitive payment details. All payment processing is handled securely by Stripe, and we only receive transaction information necessary to fulfill your order.

2.3 Analytics Data

We collect analytics data to understand how our website and application are used:

  • Website Analytics: We use Google Analytics to track website usage, including page views, time spent on pages, and user interactions. This data is anonymized and aggregated.
  • Application Analytics: Our application collects anonymous usage statistics, including:
    • Number of app launches
    • Number of images processed
    • Success and failure rates for image processing
    • Days since installation
    • License status

2.4 Download Link Requests

When you request a download link via email, we collect your email address to send you the download link.

3. How We Use Your Information

We use the information we collect to:

  • Process and fulfill your license purchase
  • Send you your license key and purchase confirmation
  • Respond to your inquiries and provide customer support
  • Process referral program credits
  • Send you download links when requested
  • Improve our website and application based on usage analytics
  • Comply with legal obligations

4. Data Retention

We retain your information for different periods depending on the type of data:

  • Contact Form Submissions: Retained for 30 days, then deleted
  • Website Analytics: Retained for up to 14 months
  • License Codes and Purchase Information: Retained in perpetuity to maintain license records and provide customer support
  • Application Analytics: Retained for analysis purposes, anonymized and aggregated

5. Third-Party Services

We use the following third-party services that may collect or process your information:

5.1 Stripe

We use Stripe to process payments. Stripe collects and processes your payment information according to their privacy policy. We do not have access to your full credit card details. Stripe Privacy Policy

5.2 Resend

We use Resend to send transactional emails (license keys, download links, etc.). Resend processes your email address to deliver these messages. Resend Privacy Policy

5.3 Supabase

We use Supabase to store license information and analytics data. Your data is stored securely in Supabase's database. Supabase Privacy Policy

5.4 Google Analytics

We use Google Analytics to understand website usage. Google Analytics uses cookies and similar technologies to collect anonymized data about your visit. Google Privacy Policy

5.5 reCAPTCHA

We use Google reCAPTCHA to prevent spam and abuse on our contact form and download link form. reCAPTCHA may collect information about your device and browsing behavior. Google Privacy Policy

6. Your Rights (GDPR)

If you are located in the European Economic Area (EEA) or United Kingdom, you have certain data protection rights under the General Data Protection Regulation (GDPR):

6.1 Right to Access

You have the right to request copies of your personal data that we hold.

6.2 Right to Rectification

You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.

6.3 Right to Erasure

You have the right to request that we erase your personal data, under certain conditions. Note that we may need to retain certain information (such as license records) for legal or business purposes.

6.4 Right to Restrict Processing

You have the right to request that we restrict the processing of your personal data, under certain conditions.

6.5 Right to Data Portability

You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

6.6 Right to Object

You have the right to object to our processing of your personal data, under certain conditions.

To exercise any of these rights, please contact us using the contact form on our website. We will respond to your request within 30 days.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Your license key and payment information are encrypted and stored securely. We use industry-standard security practices to protect your data.

8. Children's Privacy

Sideline Captions is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately, and we will delete such information from our records.

9. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your experience. We use cookies for:

  • Google Analytics to understand website usage
  • reCAPTCHA to prevent spam

You can control cookies through your browser settings. However, disabling cookies may affect the functionality of our website.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the top of this page.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

11. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us: